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Export data in OFSC using REST or SOAP api
Topic by KiranContentHI,Is there a way to export data in OFSC using REST API or SOAP API. Image
View ArticleTOA / OFSC screen embedding in Service cloud browser Control (1 Comment)
Topic by RKContentHi All,Has anyone successfully implemented launching TOA within Rightnow workspace tab? I have added OFSC url : https://Login.etadirect.com in Service cloud WS as Browser control. The...
View ArticleCan you Order Message Scenario "Block" elements? (2 Comments)
Topic by Brett WallaceContentHi,I'm using different inventory blocks in message scenarios and I'm wondering if you can change the order the elements are "generated" in. I.e. By default they are...
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Navigating to a new screen on custom action (2 Comments)
Topic by Keerthi PeesapatiContentHi,I created a custom action link called 'Add Internal Activity'. I can see this new action link from dispatch screen as well. But when i click on this Add Internal...
View ArticleTo check availability of resources for the next week
Topic by Prashant Singh BhadauriaHi, We are currently working on a use case, which is as follows . The resources are routed for upcoming week beforehand, is there any possible way where we could...
View ArticleRegarding Certification Program (1 Comment)
Topic by Lakshmi Suvarchala SarvaContentCan someone guide me about Field Service Cloud Certification program and through related material or practice tests to crack the exam VersionOFSC 2017 august...
View ArticleDaily Extract of current day (5 Comments)
Topic by swathy lekshmiHi,Is it possible to take a daily extract of current day using REST API.
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Can you block subsequent messages when using Add launch? (3 Comments)
Topic by Sonya Corey-GarciaContentI'm trying to block any subsequent messages when using Add launch. Resource changed? is only used for Move/RescheduleI think Previous Message Status could work, but...
View ArticleWork Zone with Multiple Work Zone keys (3 Comments)
Topic by Hussam YousufHi all,Is there a possible way in which we can combine more than one Work Zone keys for a single Work Zone? If yes how to do that?For example, Is it possible to create a Work Zone...
View ArticleTechnician time card (3 Comments)
Topic by Shankar NarayananContentHi All,We are trying to provide an extract where we can provide technician/contractor times are being captured to payroll system. We need to identify which time of the...
View ArticleShow Near By Reosurces Display
Topic by Vivek KumarContentDear Experts,Is it possible to display resources by selecting Show Nearby Resources in the filter of Map View if we are not using collaboration module? We are not using...
View ArticleKeeping nearby activities near with visit bundling keys (2 Comments)
Topic by Marcello CanduraContentHello,I have enabled visit bundling keys in my organization and setup a property (called "Work Place") using it as a key.The goal should be, when activities are assigned...
View Articlebulk deletion of activities using Rest API (1 Comment)
Topic by swathy lekshmiIs bulk deletion of activities possible in OFSC using Rest API?
View ArticleRest APIs for searching activities assigned to a resource (1 Comment)
Topic by Keerthi PeesapatiHi,As a part of integrating OFSC with Mobile, We have a requirement to retrieve and display all the activities associated with a resource for a given day or given period of...
View ArticleCan we upload work schedules in bulk in OFSC (4 Comments)
Topic by Keerthi PeesapatiContentHi,Is it possible to upload work schedules into OFSC and assign them to resources? Thank You VersionOFSC 17.2
View ArticleDaily Extract using SOAP API (2 Comments)
Topic by swathy lekshmiHi,Is it possible to get daily extract data using SOAP API.
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Export data in OFSC using REST or SOAP api (6 Comments)
Topic by KiranContentHI,Is there a way to export data in OFSC using REST API or SOAP API. Image
View ArticleOutbound configuration in OFSC (2 Comments)
Topic by Keerthi PeesapatiContentHi, Has any one implemented outbound integration from OFSC to Service Cloud. We are done with all the configuration settings in OFSC as per the integration guide from...
View ArticleAdding Multiple Shifts on a same day (2 Comments)
Topic by Prashant Singh BhadauriaHi , We are working on a use case in which we need to add two separate shift for the same resource . For Eg. We have a use case in which a resources is working on...
View Article2 on-call shifts on a single day (4 Comments)
Topic by Prashant ShahiContentHi,I am trying to add 2 on-call shifts on a single day which OFSC is not allowing. Tried to add an "On-Call" shift and then add "working time" of type "On-Call". The...
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