Restrict attribute value visiblity based on date constraint (2 Comments)
Topic by Megha JainHi,I have an enumeration property with 5 values. Is it possible for lets say, 2 of its values to be visible until a particular date. Can we put date constraint on the attribute...
View ArticleDynamic List of Values for Properties (3 Comments)
Topic by Sankha Deb BarmanContentHi Experts I have a customer requirement of displaying Part Number in the List of Values.The list of value should be dynamic and will change based on the Part addition...
View ArticleProperties number (2 Comments)
Topic by Lara FHi all, Does anyone know if there is a maximum number of properties to be added to OFSC? Thank you!
View ArticleStore Audit Trail for Maintenace Activities (5 Comments)
Topic by Sankha Deb BarmanHello ExpertsI)My customer has a requirement to store history record for maintenance activities performed on the particular asset and the same should be available to the...
View ArticleWorkzone Key configuration Issue
Topic by Vijayalakshmi ArunachalamHi, In OFS , work zone key is configured as free-form text field. If I tried to configure London key values ex. SL4 1RS. Configuration was successful. But, when I am...
View ArticleBUI Get Contact name in Incident workspace (7 Comments)
Topic by Sathya RajendranHi All,In BUI extension i am trying to get contact first and last name in incident workspace but it throws null even if my contact name are entered. Below is my...
View ArticleOFSC App features (2 Comments)
Topic by Megha JainHi,i have a few queries related to OFSC mobility app.1. Does OFSC app support on Android and IOS have any limitations for technicians?2. How does OFSC store attachments in mobile...
View ArticleWarning message for Overtime displayed even when activity is non-scheduled...
Topic by Noorshabah RamjaneeContentHello,I have created a non-scheduled and non-ordered activity in a bucket. However, I am getting the error message for Overtime when creating same.Is there any way I...
View ArticleHow to use the Property formatting feature to create a table? (4 Comments)
Topic by Noorshabah RamjaneeContentHello,I have a requirement where I have to create a custom table of the following format:Labour IDLabour GradeNo of Hours WorkedComments1 2 3 I have created...
View ArticleWork Order Creation (13 Comments)
Topic by Saurabh SharmaContentHello Team,I am working on the integration b/w engagement cloud and OFSC for work orders and for this, following the helpful document at...
View Articlein Inbound API (1 Comment)
Topic by Xin LiuContentHi,I am trying to update activities with Inbound API. If I don't pass in value for sla_window_start in appointment structure, will OFSC set any default value for SLA...
View ArticleEditing OOTB Reports/Creating Custom Reports (1 Comment)
Topic by Hema GattupalliHello All,I am exploring reporting functionality and came to know that there is no option to extend the reports functionality rather use standard reports available. But this One...
View ArticleUsing Workzone Weightings in OFSC (3 Comments)
Topic by Chris PhillipsContentAs a business, we rely on the operational expertise of our field technicians. Each technician will have a set of sites which he is the "champion" for. We would want Oracle...
View ArticleData Encryption in Message Scenario (1 Comment)
Topic by Vivek KumarHi,Is Data Encryption possible while sending messages using Message Scenarios? Thanks,Haiquea
View ArticlePass value in real time
Topic by Dilip JayachandraHi All,There is a requirement where a value should be passed in real time to OSvC, this will be passed only when a submit button is clicked. We have passed in real time by...
View ArticleEdit inventory details after activity is completed (6 Comments)
Topic by Noorshabah RamjaneeContentI have a requirement where the technician should be able to edit the inventory details even after the status of the activity has been set to completed.Is there any...
View ArticleDisable trace (1 Comment)
Topic by Lara FHi all,Does anyone know how to disable trace (with Smart Location) on the map view? I mean to completely erase that option from users (eg.: dispatcher) view. This is related with privacy...
View ArticleOFSC App features (5 Comments)
Topic by Megha JainHi,i have a few queries related to OFSC mobility app.1. Does OFSC app support on Android and IOS have any limitations for technicians?2. How does OFSC store attachments in mobile...
View ArticleBUI Get Contact name in Incident workspace (9 Comments)
Topic by Sathya RajendranHi All,In BUI extension i am trying to get contact first and last name in incident workspace but it throws null even if my contact name are entered. Below is my...
View ArticleDeafult Technician Name based on the login Credentials (2 Comments)
Topic by Sankha Deb BarmanContentDear Experts I have a requirement to default Technician Name as per the login credentials in OFSC App.We have created a string property "Technician Name' but want to...
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