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Resource API - Get Work zones from only those who have them defined.

June 20, 2016, 2:16 am
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Topic by Brett Wallace

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Hi,

I'm looking to replicate/copy one resource hierarchy from one system to another. I have extracted the resource information from source system, but I have noticed that work work zone information returned using "get_resources_zones" returns work zone information for each resource taking inheritance into account. 

I'm looking for a method that ignores inheritance and returns resource work zone information only when it is defined/attached to that specific resource, OR some indication that work zone information is inherited or not by the resource.

I.e. If work zones are defined on a group only, and all its children have no individual work zones defined for them (i.e. they inherit all their work zones from group) then when I make the call on all the resources (group and children) I only get work zones reported back for the group - none for children.

Does such a call exist? Is this how the rest API "Get Work Zones" works?

Cheers,

Brett

Version

OFSC 16.2
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Why we need oracle field service? (1 Comment)

June 24, 2016, 5:42 am
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Topic by Sriranjjani Muralidharan

Hi All,

Can anyone clarifies why we need oracle field service as we already have oracle service cloud?

I want to understand the customer can raise an issue and solve it by using oracle service cloud and also they can track the issue by using it...at what point of time oracle field service will help the customers compare to the oracle service cloud.

 

 

Thanks,

Muthu

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Simulation of Routing without affecting live data

July 1, 2016, 1:54 am
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Topic by hardik gupta

Content

Is it possible to simulate different planning scenarios and check results without affecting the live data. We need to test different routing and plans and decide which is the best suited? Can this be achieved in OFSC and if Yes how can it be done?

Version

Oracle Field Service Cloud
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Field Service Accelerator error (1 Comment)

July 4, 2016, 6:30 am
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Topic by Anju Johny

Content

Hi ,

The Accelerator for integarating OFSC with OSVC is throwing an error after adding the dll in addin manager.

Image

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Using REST APIs: Update Workzone from Metadata

July 21, 2016, 12:50 am
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Topic by Jose Mena Mena

Content

Hello,

 

We are trying to make a process to update our workzones, we can get the workzones using get work zone from METADATA, and this is OK.

But the request to update work zone doesn't work. We use java and jersey client to do this, the response always is the same: "returned a response status of 400 Bad Request"

I put here our code(it's very simple code), if somebody can help us I thank you in advance:

 

String output = (String) response.getEntity(String.class);

String jsons="'{\"workZoneLabel\":\"AlavaPeriferia\",\"status\":\"inactive\",\"travelArea\":\"company_area\",}'";
                                                                
response = (ClientResponse) webResource.accept("application/json").type("application/json")
                    .header(HttpHeaders.AUTHORIZATION, "Basic " + auth)
                    .put(ClientResponse.class,jsons);

String auth = new String(Base64.encode(user + "@"+company + ":" + pass));

Version

OFS 16.2

Code Block

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Configuring Routing Profile (1 Comment)

July 22, 2016, 5:55 am
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Topic by pranav Sharma

Content

Hi All,

 

I was trying to run the routing feature in OFSC on bucket with two activities in pending status. After running the routing plan I get an error 'No providers found'  and the plan does not route any activities. I found that after clicking the routing widget i can see that the no of activites and no of resources is zero. However i have two activities in pending status in that bucket and also two resources(technician) under this bucket.

 

Not sure if their is any issue in defining the hierarchy for the resources. the routing plan used is the default rule. PFA the screenshots.

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File

routingplan.JPG(17KB)
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Oracle field service cloud and Siebel integration

August 7, 2016, 11:40 pm
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Topic by Rohan Palan

Content

Hi, 

I am trying to make the outbound from TOA to Siebel on premise to work but the TOA outbound configuration expects a '.com' public domain for the external system, would like to know if any one else has attempted to integrate TOA with Siebel and what are the options available for integration.

Is middleware an absolute requirement for the integration to any on premise system?

 

Thanks

RP.

Version

OFSC 16.2
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Choosing a mobile device and browser + browser compatibility test URL

April 22, 2015, 10:53 am
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Topic by Sarah Sheehan

Content

For complete information about the OFSC (TOA) Browser Support Policy, please visit this link:

https://cx.rightnow.com/app/answers/detail/a_id/8415

Oracle Field Service Cloud's SaaS application can be reached through most any cell phone, laptop, computer or tablet that can access the Internet through a browser. However, there are some things you will want to consider when selecting a mobile device and browser for the field. 

For example, in order for a mobile device to be able to send a tech's location to be displayed in Map View, the mobile device needs to have a browser that supports HTML5 and has our geolocation API enabled. Certain devices/browsers work better than others, and each has their own strengths and weaknesses that should be evaluated based on the requirements of the resources in the field.

We recommend that once you select a device, you test it with our Compatibility Test URL (see attached PDF), and then if it passes these tests you should proceed with performing full scenario testing. You can do this by logging in to the test environment with the device/browser and confirming that the functionality works as expected. 

General things to keep in mind when selecting a device:

  • Affecting browser configurations can greatly impact the functionality. Even if a device and browser are tested to be functional, if a user or company alters the browser configuration settings (such as refusing offline caching) this will affect the functionality
  • Battery life
  • Screen size
  • Device durability
  • Remote control
  • Bluetooth
  • Mobile holding devices within the truck

Device-specific information related that should be considered when evaluating device/browser options:

  • iOS blocks access to files (such as pictures) within the device
  • Samsung devices have a special API for Mobile Device Management (these APIs seem to work nicely with Oracle Field Service Cloud)
  • Android devices work better than iOS devices for SmartGPS
  • Apple devices manage power consumption better than Android, so battery life is generally better
  • For GPS Telemetry: in order for GPS coordinates to get into Oracle Field Service Cloud, a browser needs to be opened on the mobile device and be in active modA device with Windows 7 and a GPS chip does not pass location information from the GPS chip to the browser. If you want to use a Windows 7 device with a GPS chip for using GPS information within Smart Location, further work/development would be required within the device build. This may also be true for devices using Windows XP.
  • Clients using Windows phones may experience issues, including being unable to view pictures.

File

Choosing a Mobile Device and Browser (and using the Compatibility Test URL).pdf(1.8MB)
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Does Activity API or Inbound API support dates and times with time zone info?

August 17, 2016, 12:58 am
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Topic by Brett Wallace

Content

Our Work management platform that is made up of multiple products (including OFSC) passes all dates and times in UTC time zone. (E.g. 2016-08-12T08:44:00.000Z) 

It seems that the Activity API methods and also the Inbound API methods only support dates and times in local time to the resource is this correct?

Or can they support UTC time? If so how to specify it in the calls?

E.g. start_activity call.

Thanks

Brett

Version

OFSC 16.2
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Reduce Activity purge time (1 Comment)

April 19, 2016, 8:11 pm
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Topic by Shilpa Shonkhia

Content

Hi,

Is there any way oracle can purge the activity after 30 days instead of 92 days.

Thanks

Shilpa

Version

16.2
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Activity fields purge post completion (1 Comment)

April 19, 2016, 9:02 pm
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Topic by Shilpa Shonkhia

Content

Hi,

I would like to know how the sensitive data like customer contact details in an activity gets stored in cloud. Is there any way to store the particular fields like customer phone number in encrypted manner after activity is completed?

Thanks
Shilpa
 

Version

16.2
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Creating Internal plugins in OFSC (1 Comment)

February 16, 2016, 10:40 pm
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Topic by Rohan Palan

Content

Hi,

I am looking for any documentation available around plugin creation in Oracle field service cloud, particularly internal plugin, that will help me understand the capabilities around creating complex customization's, skill sets required etc. Is anything native available in OFSC to create the plugin in addition to integrating the plug in.

Thanks

RP

Version

Oracle Field Service Cloud
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How do we upgrade OFS demo site ?

August 31, 2016, 8:33 am
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OFSC integration with OSVC (1 Comment)

September 6, 2016, 5:23 am
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Topic by Waqas Amin

Hi everyone,

I have successfully integrated OFSC with OSVC. A service agent can create an activity from OSVC, but when I'm updating activity status from OFSC it's not updating status on OSVC.

Thanks

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How can we get the one way streets to show in Oracle maps ? (1 Comment)

September 6, 2016, 9:47 am
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Topic by Martin Plante

Content

Hello,

Google used to provide us with the one ways in versions prior to 16.2.  Our dispatcher adjust routes in certain occasions and need to consider one ways to reduce run around and travelling.

How can we get the one ways back on the map ?  Is there a layer we can add ?

Oracle does have the information since the direction considers it properly. 

Any help will be appreciated.

Thanks

Martin

Version

16.2.6

Image

File

2016-07-27 10-50-42.png(127KB)
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Stop booking activities once quota consumed is 100%

September 12, 2016, 12:37 am
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Topic by Sachin Rathod

Content

Hi,

I have enabled %stop booking for a time-slot/Capacity Category combination. So once Quota used = Total quota for a time-slot/capacity category combination no activity should be created.

1. When get_capacity is executed using Capacity Management API, it ensures no quota details are sent for that.

2. But when I try to create activity using Inbound Interface API, it allows to create activity and due to which the used quota exceeds total quota defined for that time-slot/capacity category combination for that day.

Is there any way I can stop booking at 100% through interface? I am using Inbound interface to create an activity.

 

 

 

Version

16.2
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'Create Activity' API call from siebel

September 19, 2016, 11:40 pm
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Topic by Umesh Rao

We are in the process of integrating OFSC with siebel application. Objective of this integration is, whenever an Activity is created in siebel the same should be posted into OFSC. When we tried to POST the activity into OFSC we are getting below mentioned error.

HTTP Request error during 'Submitting Data SendHTTP request': 'Status code - 400'(SBL-EAI-04117)

By going through several discussion forum, Bad data can be one of the possible root cause for this issue. However, if I use the same API request in 'Post man' and test, its working as expected. 

Activity GET  API is working fine from siebel. Only POST method is having problem. 

Is anyone having any idea about the possible root cause of this issue?

 

 

 

 

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OFSC v16.2 - Subsystems and Integration (2 Comments)

April 10, 2016, 9:50 pm
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Topic by Sachin Rathod

Content

Hi,

I was checking the demo instance provided by Oracle and could not find Subsystems and Integration?

Is there any way to enable it?

I wanted to end External System to send notifications but could not find anything like Outbound Configuration

Earlier demo instance (15.5.2) had that provision the current one 16.2 I could not find ways to enable it too.

Please assist.

 

 

 

 

Version

OFSC v16.2
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Resource WorkZone Mismatch Error (2 Comments)

September 20, 2016, 2:09 am
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Topic by hardik gupta

Content

Hi,

When I try to move activity on Core Manage Interface via drag and drop I am getting "Resource workzone mismatch" error. The 2 resources have the same work zone and location. 

Under Resource Settings -> Workzone and Resource Settings -> Location I have added the same address details. 

Also the activity has the same address as the Resource Location.

OFSC verison is Feb 2016.

Thanks

Version

Oracle Field Service Cloud
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Customer Invoices (1 Comment)

April 25, 2016, 5:07 am
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Topic by Bakker

Hi,

In Oracle Field Service Cloud, is there any features to generate Invoices for the serive Provided?

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